Contact us

We are available between 9:00 and 18:00 local time (GMT/UTC +2).
Feel free to reach out and we’re happy to answer any questions you may have.

Please, check our Frecuently Asked Questions and you might find all the answers.

Give us a call

+46 (0) 706 52 12 64 – Reception

Send us an email

Drop by and talk

Kalle Jons väg 5, 981 07 Abisko, Sweden. To google maps

FAQ

Answers to some common questions:

Booking information
How do I cancel my booking?

If you need to cancel a booking at the Guesthouse, make sure you can do so, you can check the cancelation policy first. For cancelations you need to contact us at mail@abiskoguesthouse.com

Can I change my booking?

If you’ve chosen to pay for your booking when you arrive, you can amend it by getting in touch with the guesthosue. We have two types of options, refundable and non-refundable. If you paid for non-refundable booking, the booking cannot be cancelled or amended. If you paid for a refundable option, please contact us and we’ll do our best to change the dates if there is availability.

Do I have to pay City Tax ?

We know in some cities, guests are required to pay a city tax, Abisko is NOT the case.

Can I still book if I don’t have a credit card?

No. You’ll need to have a credit or debit card to guarentee your booking.

Can I pay for my room using cash?

Yes, you can pay cash at check in. Just bear in mind you’ll need a debit or credit card to guarantee your booking.

I haven’t received a confirmation. What should I do?

Don’t worry, just get in touch with the guesthouse directly and give them your full name and date of arrival.

How long can I stay at the hostel?

It all depends on availability. Get in touch with the guesthouse directly to check.

How can I do a group booking?

Reservations for 10 people or more will be considered group bookings. Special group terms and conditions will apply (please contact us at mail@abiskoguesthouse.com for more information.

Can I be sure all my friends/family will be put into the closest rooms or in same apartment?
We’ll always try our best to put you and your friends or family in the same apartment or closest rooms. Make sure you get in touch with the guesthouse before you arrive to make sure they know.

Can under 18s stay at the Guesthouse?

Yes, children and teenagers are welcome at Abisko Guesthouse, but they’ll need to be accompanied by an adult. If an adult is not present then you must present a completed parental consent form along with a valid copy of the signing parent’s ID in order to stay in a private room.

Are there facilities for babies at the Guesthouse?

Babies aged 2 years and younger can stay for free with their parents in private rooms. You can request for a baby cot before arrival, subject to availability. Simply get in touch with us.

Arrival and check-in
What time is CHECK-IN and CHECK-OUT?

Check-in is any time from 15:00 to 18:00 and check-out is before 11:00.

Our reception is open 09:00 to 18:00, in case you arrive early and want to drop off your luggage.

You can arrange late check-out for a small fee. Late check-out runs until 13:00, giving you more time to sleep in and relax before leaving. Late check-out also depends on availability

Can I arrive after CHECK-IN time?

Sure. After 18:00 you’ll get an email with the late check-in information. Just give us a ring so we know you’re still coming.

Can I store my luggage before check-in and after check-out?

Yes. We have a luggage room FREE of charge for that purpose.

Do the properties have disabled access??

We have disabled access and fully accessible amenities. Get in touch with us if you have any special requirements or need any help, to make sure you get a comfortable arriving.

We are committed to ensuring that every guest gets to enjoy the full experience, regardless of ability status.

Can I enter the Guesthouse at night?

Guesthouse is open to our guests: 24 hours a day, 365 days a year. If you’re staying with us, you always have access!

Where to go & what to do in Abisko?

Check out our activities we have in Abisko.

Important note about photography

Taking the camera or smartphone on your trip sounds quite obvious, but we want to give you some tips to all of you who are coming especially chasing for the northern lights/aurora borealis. First of all, we want to mention that all year round there is at list one professional photographer in our team; you can always consult your doubts and get some tips. But an important thing is you need to bring your own gear, or always you can join our photo tours where we provide all the gear you might need (check it out! Aurora Photo Tour, Fjord Photo Tour, Hiking Photo Tour)

We’ve made a list of what you need to take perfect pictures of the northern lights:
  • Tripod; any kind of stabilization to keep your camera/phone still while taking the picture.
  • Camera; any kind of camera will do the job, but if you want to take perfect and sharp pictures of the night sky and the aurora, then you need a reflex camera, a mirrorless camera or a compact digital camera (last generation)
  • Extra; in case you have no other camera than the one on your phone, you still can photograph aurora with the phone, but keep in mind the first point, is very important to have any kind of stabilization, small tripod for phones, a selfie stick that you can stick in the snow or just one part of your garments, like gloves where you can rest your phone while is taking the picture. And also you are going to need to download an App that allows you to change the settings of your phone camera, the features that the App must include is the possibility to change exposure, ISO, and shutter speed.

All of this is because you are going to shoot on manual mode and adjust the settings accordingly to the conditions. One of the settings you’re are going to adjust is the exposure time also called shutter speed, which will make the camera taking the picture for a long period of time (from 1 or 2 seconds up to 30+ seconds), time that the camera/ phone must remain still.